You will receive an "Order Completion Notification" e-mail or you can check your "Order History" in "My Page".
Please note that there may be a delay in the order confirmation e-mail when we are inundated with orders from customers.

While "SOLD OUT" is displayed, the item cannot be purchased.
However, when additional sales are determined or when there are unpaid cancellations, there is a possibility of resale of those items.
The timing of resale is irregular, so we will not be able to respond to your inquiries. Please understand this in advance.

It is possible that you have set up a domain name or other preferences.
Please make sure that you are set up to receive emails from "[email protected]".
If you do not receive your order confirmation e-mail, it is possible that your settings are such that you cannot receive "e-mails sent from the system," "e-mails containing URLs," or "automatic e-mails. Please check your settings.
If you do not receive an order confirmation e-mail, please check your order details from your order history on My Page.

I apologize for the inconvenience, but could you please check your email reception settings?

Once an order has been completed, no additions/changes to order details, payment method changes, or cancellations are allowed.
Please order after careful consideration.

We regret that we are unable to change the delivery address after the order has been completed.

New Gallery Store only ships to domestic addresses.
International orders are also possible. Additionally, our site has implemented "Buyee Connect," which displays an international order cart when accessed from overseas. By using this cart to connect to the proxy purchasing service "Buyee," you can access multilingual customer support, international payment methods, shipping to 114 countries and regions, and in some areas, affordable shipping plans. Please see below for details.

【Payment Methods】
PayPal, VISA, Mastercard, JCB, Alipay, UnionPay

【Customer Support (Email/Chat)】
Japanese, English, Chinese (Traditional/Simplified), Indonesian, Thai, Korean, Spanish, German, Russian

【Fees】
In addition to the product price and domestic shipping fees on our site, a proxy purchase fee of 300 yen (per order) to Buyee and international shipping fees (multiple options available through Buyee) are required.

【International Shipping】
114 Countries and Regions
[Asia]
India, Indonesia, South Korea, Cambodia, Singapore, Sri Lanka, Thailand, Taiwan, China, Japan, Nepal, Pakistan, Bangladesh, Philippines, Bhutan, Brunei, Vietnam, Hong Kong, Macau, Malaysia, Myanmar, Maldives, Mongolia, Laos
[North/Central America]
United States, El Salvador, Canada, Guadeloupe, Costa Rica, Jamaica, Trinidad and Tobago, Panama, Barbados, Puerto Rico, Honduras, Martinique, Mexico
[Oceania]
Australia, Guam, Saipan, New Caledonia, New Zealand, Fiji, P.N.G.
[Middle East]
United Arab Emirates, Israel, Iraq, Oman, Qatar, Cyprus, Kuwait, Saudi Arabia, Turkey, Bahrain, Jordan
[Europe]
Iceland, Ireland, Azerbaijan, Andorra, United Kingdom, Italy, Ukraine, Estonia, Netherlands, Austria, Greece, Croatia, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Bulgaria, Belarus, Belgium, Portugal, Poland, Macedonia, Malta, Monaco, Latvia, Liechtenstein, Lithuania, Romania, Luxembourg, Russia
[South America/Africa]
Argentina, Algeria, Uganda, Uruguay, Ecuador, Egypt, Ghana, Kenya, Colombia, Zimbabwe, Senegal, Tanzania, Tunisia, Chile, Paraguay, French Guiana, Brazil, Venezuela, Peru, South Africa, Nigeria, Morocco, Mauritius, Réunion

We do not offer gift wrapping services.

Please check your order details.
You can check your order details yourself from "Order History" in your My Page.
If you received a different product than what you ordered, please contact us through the Contact form on our website within 7 days of receiving the product, filling in the following items:

1. Name:
2. Phone Number:
3. Email Address:
4. Order Number:
5. Inquiry Details:

6. Product Name:
7. Quantity:

Quantity:

Product Name:

Color/Pattern (if applicable):

Items without a shipping date indicated on the product detail page will normally be shipped within 7 business days (*7 days excluding Saturdays, Sundays, and holidays) after the order is confirmed.
However, for pre-order items and items with a specified shipping date, please check the shipping date listed on the product page.
Please note that delivery may be delayed for the following reasons.

When there is a large number of orders
When there is an incomplete order (credit card error, incorrect address, omission of information)
Worsening weather conditions, road traffic conditions at the time of delivery, year-end and New Year holidays, Golden Week, summer vacation (Obon) period, etc.

If you have received a "Shipment Completion Notice" e-mail, you can check the delivery status on the delivery company's website using the slip number in the e-mail.
You can also check the slip number from the “Orders” page in My Page.

For products without shipping time information on the product detail page, we typically ship within 7 business days (approximately 7 days excluding weekends and holidays) after order confirmation.

※Please note that this refers to "shipping" rather than "delivery," so the actual delivery time may vary depending on your location and shipping conditions.
※We cannot accommodate specific delivery times, delivery methods, or special gift wrapping.

After shipping is completed, an order completion email will be sent to you.
The email includes the "Shipping Company" and "Tracking Number," so you can check the shipping status yourself.
You can also check the shipping status in the "Orders" section of your [My page].

If you are not at home when delivery is attempted, please follow the instructions on the delivery notice left by the delivery company to arrange for receipt of your order.
If you are unable to receive the order within the storage period, the product will be returned to the sender. Please note that any shipping fees incurred for resending the product will be your responsibility.
If you have not received your order within 3 weeks from the order date (or expected delivery date for pre-ordered items), please contact us through the Contact section on our website.

We cannot accept the date and time of pickup or the delivery company's designation.

We cannot accept any shipments per order number.

For Items: Shipping fee is 800 yen (tax included) per delivery.
For Artworks: Shipping is generally cash on delivery. Please check the product/artwork details page for more information.

We accept credit cards and convenience store payments (FamilyMart, Lawson).
・Please make your payment within the validity period shown on the payment screen.
・Please note that your order will be automatically cancelled if the validity period expires.

Payment will be processed after your order, so it will be around the month after the month of your order. Please check the withdrawal date shown on your statement.
Note that your credit card statement will show "New Gallery Store".
Payment is only available in a single payment.

For convenience store payment, payment will be made at each convenience store. Please check the payment screen for details.
*Payment is cash only.
*Changes or refunds cannot be made after payment.

Please send an image of the defective part of the product to the following e-mail address within 7 days of receipt of the product.

Once the initial defect is confirmed, we will replace the defective product with a good one of the same item.
Please note that we do not accept returns.

*Exchanges will not be accepted in the following cases
After the product has been used.
If the product has been used for more than 7 days after the date of purchase
When the product has been damaged or defaced by the customer.
In the case of minor manufacturing defects that are generally considered to be within the scope of good quality.

Please enter "New Gallery Store initial defect" in the subject line of the e-mail and include the following information in the body of the e-mail.
Order number
Your name
Product name
Product name ・Size
Color
Defective condition

[Email to]
[email protected]

We will reply to you within about 3 business days (about 3 days excluding Saturdays, Sundays, and holidays).
If you do not receive a reply e-mail, please contact us again from a different e-mail address.
If you are using Gmail to receive our reply e-mail, it may have been automatically sorted into your spam folder, deleted folder, or other folders. If you do not receive our reply e-mail in your inbox, please check each folder.

Please contact us at Contact on the site within 7 days of receipt of your order and provide the following information so that we can check it.

1. name:
2. Phone number:
3. Email address:
4. Order No:
5. Product Name:
6. shortage quantity:

If you have forgotten your password, you can find it on the login page.
After clicking on “My Page,” click on the “Forgot your password? button, enter your registered e-mail address, and then click the “Send” button.
An email will be sent to your registered email address.

We will reply within 3 business days (within 3 days excluding Saturdays, Sundays, national holidays, year-end and New Year holidays, and summer holidays).
If you do not receive a reply after waiting a few days, please contact us again from a different email address.

We will read all emails with comments, requests, and feedback, and use them as reference for future operations.
Please note that we will not reply to you.

*Replies to inquiry e-mails will be sent from "[email protected]".

*Please note that we will not be able to confirm or reply to inquiries sent to the automatic email address "[email protected]" as this address is for delivery only.

*Please contact us in plenty of time for details regarding your order operation.
Please note that inquiries received the day before or the day of the order deadline may not receive a reply in time.

If you are receiving our emails via Gmail, they may have been automatically sorted into your spam folder, deleted folder, or other folders.
If you do not receive our reply email in your inbox, please check your folders.

If you still cannot find a solution to your question after reading the FAQ, please contact us using the Contact
If you still cannot find a solution to your problem, please contact us from the Contact page.
If you have already placed an order, please be sure to provide us with your order number.